Thank you for shopping with CRUXSUPPLY LLC. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be returned within 14 days of delivery.
  • The item must be unused, unworn, and in its original condition.
  • The item must be in its original packaging.
  • Proof of purchase (order number or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale
  • Gift cards
  • Personalized or custom-made items
  • Used or damaged items (not due to our error)

3. Return Process

To initiate a return:

  1. Email us at support@cruxsupply.shop
  2. Include your order number and reason for return.
  3. Wait for return authorization and instructions.

Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery.
  • Provide clear photos of the product and packaging.
  • We will review the case and offer a replacement or refund if approved.

5. Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection.
  • Approved refunds will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error.

6. Late or Missing Refunds

If you haven’t received your refund:

  • First, check your bank account again.
  • Contact your credit card company or payment provider.
  • If the issue persists, contact us at support@cruxsupply.shop.

7. Exchanges

We only replace items if they are defective or damaged.
To request an exchange, email us at support@cruxsupply.shop with your order details.

8. Cancellation Policy

Orders may be canceled within 24 hours of purchase.
After 24 hours, cancellation may not be possible if the order has already been processed or shipped.

9. Contact Information

If you have any questions about returns or refunds, please contact:

CRUXSUPPLY LLC
8206 Menaul Blvd NE
Albuquerque, NM 87110, US
Email: support@cruxsupply.shop
Phone: +1 (526) 251-142468
Business Hours: Monday–Friday, 9 AM – 5 PM EST