Thank you for shopping with CRUXSUPPLY LLC. This Shipping Policy explains how we process and deliver orders placed through our website (cruxsupply.shop).

1. Order Processing Time

  • All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
  • Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.
  • You will receive an email confirmation once your order has been shipped.

If we are experiencing a high volume of orders, processing times may be slightly delayed.

2. Shipping Time

Estimated delivery times:

  • United States: 5–10 business days
  • International Orders: 7–15 business days (depending on destination)

Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other unforeseen circumstances.

3. Shipping Fees

  • Shipping fees are calculated at checkout based on your location and selected shipping method.
  • Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking information to update.

5. Incorrect Address

Customers are responsible for providing accurate shipping information.

  • If the shipping address is incorrect, please contact us immediately at support@cruxsupply.shop.
  • We are not responsible for orders shipped to incorrectly provided addresses.
  • If a package is returned due to an incorrect address, additional shipping fees may apply.

6. Lost or Delayed Packages

If your order is significantly delayed or appears lost:

  • Contact us at support@cruxsupply.shop with your order number.
  • We will work with the shipping carrier to resolve the issue.

Please note that once the package has been handed over to the carrier, we are not responsible for delays caused by the shipping company.

7. Damaged Items

If your item arrives damaged:

  • Contact us within 48 hours of delivery.
  • Provide your order number and clear photos of the damaged product and packaging.
  • We will review and offer a replacement or appropriate resolution.

8. International Shipping & Customs

International customers may be responsible for customs duties, taxes, or import fees. These charges are determined by your country’s customs office and are not controlled by CRUXSUPPLY LLC.

9. Contact Information

If you have any questions about shipping, please contact:

CRUXSUPPLY LLC
8206 Menaul Blvd NE
Albuquerque, NM 87110, US
Email: support@cruxsupply.shop
Phone: +1 (526) 251-142468
Business Hours: Monday–Friday, 9 AM – 5 PM EST